Amazon Account Management Service — Daily Ops, Health & Growth

What Amazon Account Management Covers

Seller Central doesn’t manage itself. Every day there’s something. A performance notification. A listing suppression. A reimbursement you didn’t know you were owed. A case that’s been open for three weeks with no response.

An amazon account management service handles all of it. Not the glamorous strategy work. The operational grind that keeps your account healthy, compliant, and running smoothly. The work that doesn’t get done when nobody’s watching the dashboard.

At Altus Commerce, account management means someone is inside your Seller Central every single business day. Checking account health. Monitoring performance metrics. Catching problems before they become suspensions.

Here’s what that covers day to day:

Case management is the biggest time sink for most sellers. Cases sit open for days. Responses make no sense. Escalations go nowhere. We file cases with the right language, follow up on timelines, and escalate through the right channels. When a case matters, we don’t let it die in the queue.

FBA reimbursements are the money most sellers leave on the table. Amazon loses inventory. Amazon damages inventory. Amazon overcharges fees. They owe you money for all of it. We audit 18 months of transaction data and file every valid claim. Most brands recover $5,000 to $50,000 in the first audit alone.

Inventory management keeps your best products in stock. We track sell-through velocity, monitor restock timelines, and alert you before stockouts happen. Stocking out doesn’t just cost sales today. It kills your organic ranking for weeks.

Who This Is For

Account management works best for brands that handle their own strategy but need someone running the operational side of Seller Central.

You’re a fit if:

• You run PPC yourself or with another partner but nobody watches the account daily
• You’re losing money to unreported FBA reimbursements
• Your account health has warnings you haven’t addressed
• You’ve had listings suppressed or stranded and couldn’t figure out why
• You have a VA handling cases but they can’t escalate or solve real problems
• Your sales have dropped and you don’t know the root cause

You’re not a fit if:

• You need PPC and listing optimization too. That’s full-service management.
• You’re on Vendor Central. We have a separate service for 1P brands.
• You have a team of 2+ people already managing Seller Central daily. You probably don’t need us for ops.

We’ll tell you on the discovery call if account management alone is enough or if you need more. No upsell pressure. Just honest assessment.

How We Work

Week 1: Account audit. We run a full health check on your Seller Central. Account health metrics, open cases, stranded inventory, reimbursement history, listing quality scores, and performance notifications. You get a written report with every issue ranked by urgency.

Week 2: Cleanup. We resolve open cases, file reimbursement claims from the 18-month audit window, fix stranded inventory, and address listing quality alerts. This phase alone usually pays for the first month of service.

Week 3 onward: Ongoing operations. Daily monitoring becomes routine. We check account health, review new performance notifications, track open cases, monitor inventory levels, and flag anything that needs your attention.

Reporting. Weekly dashboards cover account health status, open cases, reimbursement claims filed and approved, inventory alerts, and listing issues resolved. Monthly calls review trends and operational improvements.

Communication. Dedicated Slack channel with your ops team. Same-day responses for urgent issues. You set the escalation rules. We follow them.

What we need from you: Seller Central access and a 30-minute kickoff call. Tell us your priority areas and pain points. We handle the rest.

What about FBA vs FBM? We manage accounts on both fulfillment models. FBA accounts get reimbursement recovery, stranded inventory fixes, and shipment monitoring. FBM accounts get late shipment rate monitoring, tracking upload verification, and performance metric management. If you’re running a hybrid model, we manage both sides.

Why Brands Choose Altus Commerce for Account Management

Most sellers don’t lose their accounts because of one big mistake. They lose them because small problems stack up while nobody’s watching. A policy warning here. A late shipment metric there. A case that should have been escalated two weeks ago.

We’re different because:

• We monitor proactively, not reactively. We don’t wait for Amazon to email you. We catch issues in Seller Central before they trigger warnings.
• We recover money systematically. Our reimbursement process audits every FBA transaction type. Lost inbound shipments, damaged inventory, customer return overcharges, fee miscalculations. We don’t miss claims.
• We know when to escalate and how. Our team has filed thousands of Seller Support cases. We know which issues need specific language, which require a Plan of Action, and which need executive escalation.
• We connect operational issues to revenue impact. A stranded ASIN isn’t just an inventory problem. It’s lost sales and lost ranking. We prioritize fixes by what costs you the most money.

We’ve caught account health issues hours before they would have triggered suspensions. We’ve recovered six figures in reimbursements. We’ve resolved cases that sellers fought with for months. See our case studies for specifics.

Your Seller Central needs someone watching it every day. Let’s talk about what that looks like.