Amazon Vendor Central Management Agency — 1P Brand Services

What Amazon Vendor Central Management Includes

Vendor Central is a different world. You don’t set your price. You don’t control the Buy Box. You negotiate terms once a year and live with them for twelve months. And chargebacks eat your margin from a dozen different directions.

An amazon vendor central management agency needs to understand 1P operations at a deep level. Not just apply 3P strategies to a 1P account. The challenges are different. The tools are different. The levers for growth and margin protection are different.

At Altus Commerce, our Vendor Central team works exclusively with 1P brands. We know the difference between a PO chargeback and a logistics chargeback. We know what Born to Run can do and when it backfires. We know how to read Amazon Retail Analytics data and turn it into decisions.

Here’s what Vendor Central management covers:

Chargeback disputes are usually the first thing we fix. Amazon charges vendors for everything. Late shipments. Wrong carton labels. ASN errors. Missing prep. Many of these chargebacks are wrong. We audit 12 months of chargeback data, identify disputable charges, and file systematic disputes. Most vendors recover 30% to 60% of total chargebacks.

PO management keeps your fill rates high and your NIS penalties low. We monitor incoming purchase orders, flag issues before they become chargebacks, and coordinate with your fulfillment team on timing and accuracy. When Amazon’s forecasts don’t match yours, we help you navigate the gap.

AVN negotiation support happens once a year, but it affects your entire margin structure. We analyze your current terms, benchmark against what we see across our client base, and help you prepare a negotiation strategy. The difference between good and bad AVN terms can be 5 to 10 points of margin.

Who This Is For

Vendor Central management is for brands that sell 1P to Amazon and need operational support, margin protection, or both.

You’re a fit if:

• Chargebacks are taking 3% to 8% of your revenue and nobody’s disputing them
• Your AVN terms haven’t improved in years and you’re not sure what’s negotiable
• NIS issues keep triggering penalties even though you have inventory ready
• You don’t know where your co-op and promotional dollars are going
• Your catalog has errors, missing content, or ASINs that aren’t live
• You’re considering a 1P to 3P transition and need to evaluate the tradeoffs

You’re not a fit if:

• You sell 3P on Seller Central. Our account management service or full-service management is the right option.
• You’re a small vendor doing under $500K annually with Amazon. The economics of managed services need a certain volume to make sense.

We work with consumer brands, industrial suppliers, health and wellness companies, and regulated product manufacturers on Vendor Central. If Amazon is buying from you, we can help you protect and grow that relationship.

How We Work

Week 1: Vendor account audit. We pull 12 months of chargeback data, review PO history, analyze fill rates and NIS metrics, and assess your current AVN terms. You get a detailed report showing exactly where you’re losing margin and where the opportunities are.

Week 2-3: Chargeback recovery. We file disputes on every valid chargeback from the audit period. We set up processes to prevent recurring chargebacks. We fix the operational issues (ASN formatting, carton labeling, prep requirements) that cause the most common penalties.

Month 2 onward: Ongoing management. Daily PO monitoring. Weekly chargeback reviews. Monthly performance reporting. Quarterly co-op strategy reviews. Annual AVN preparation starting 90 days before your negotiation window.

Reporting. Monthly dashboards cover PO fill rates, chargeback rates and dispute recovery, NIS trends, co-op spend tracking, and retail analytics highlights. You’ll see exactly where your margin is improving and where risks remain.

Communication. Dedicated Slack channel with your Vendor Central team. Bi-weekly check-ins. Immediate alerts for urgent PO issues or significant chargeback spikes.

What we need from you: Vendor Central access, 12 months of chargeback data (we’ll pull it), your current AVN terms, and a kickoff call to understand your operational setup and priorities.

Why Brands Choose Altus Commerce for Vendor Central

Most Amazon agencies are 3P-first. They bolt on Vendor Central as an afterthought. We built a dedicated 1P practice because the challenges are fundamentally different.

We’re different because:

• We’ve recovered hundreds of thousands in chargebacks. Our chargeback recovery case study shows the systematic process we use. We don’t just dispute the obvious ones. We catch the chargebacks most vendors don’t know they can fight.
• We prepare you for AVN like it matters. Because it does. We start preparation 90 days out with data analysis, benchmarking, and scenario planning. You walk into that negotiation with a strategy, not just hope.
• We reduce NIS at the root cause level. NIS penalties aren’t just a fulfillment problem. They’re a forecasting problem, a PO management problem, and sometimes a catalog setup problem. We fix all three.
• We connect co-op spend to actual results. Most vendors approve co-op and promotional funding without tracking ROI. We show you exactly what your co-op dollars produce and where to reallocate.

Your margin on Amazon shouldn’t shrink every year. If chargebacks, bad terms, or operational penalties are eating into your profitability, let’s fix it.